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Seed foil is moisture-sensitive. Open a remedy request within 48 hours of the first successful delivery scan through Track & Support.
Cases we review
- Delivered SKU or pack count does not match the invoice.
- Carton or foil is crushed, punctured, or water-damaged so sowing is impractical.
- Courier marks delivered but nothing arrived at the stated address (reviewed with proof).
Cases we decline
- Light print rub, scuffing, or natural seed colour differences within grade.
- Failed attempts from a wrong PIN, locked gate, or unanswered calls.
- Packets opened, mixed, or discarded before photos are attached to a ticket.
What to attach
Include the order ID, a short note, and clear photos of the carton label and affected sachets. We aim to acknowledge within two working days.
Remedies
Approved cases may receive replacement stock when available, a proportional refund, or store credit — whichever restores the purchase fairly.